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  • Communicate with H.E.A.R.T.

    Communicate with H.E.A.R.T.

    Created by a Hospital for a Hospital

    The Communicate with H.E.A.R.T.SM program is a comprehensive service excellence program that provides expected service behaviors and a service recovery model. Contact us to learn more about this program.
  • Patient Experience Assessment

    Patient Experience Assessment

    90 & Beyond

    The Patient Experience Assessment:90 & BeyondSM program can identify and address your organizations current state of patient satisfaction. Contact us about 90 & Beyond.
  • Patient Experience Speakers

    Patient Experience Speakers

    Speaker's Bureau

    We're pleased to present a speaker's bureau of Directors, Physician Leaders and Executive Leadership who are content experts within the field of Patient Experience and are available for conferences, forums and retreats.
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START with HeartPhysician Communication

Ensuring effective clinician-patient communication is the right thing to do for our patients, and critical to the delivery of safe, high-quality medical care

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Respond with HeartAnnual Patient Experience: Empathy + Innovation Summit

The largest, independent conference devoted to improving the patient experience, held each year in May

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Coach with HeartAdvisory Services

Tailored to meet the unique needs of your organization with expertise available in strategic planning, infrastructure development, culture transformation and sustainability

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Shop with Heart
On-site Learning

Join us on-site for an intensive, three-day overview of the Cleveland Clinic or come for a one-day visit customized to meet you needs

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