What people are saying about Cleveland Clinic's Communicate with H.E.A.R.T.SM
"After carefully reviewing various training programs throughout the country, Driscoll Children’s Hospital decided to adopt the Cleveland Clinic’s Communicate with H.E.AR.T.SM Model, which provides an excellent introduction to the framework of service excellence. Being the first children’s hospital to use the program, some adjustments were required to customize it to the pediatric setting and the support received from Cleveland Clinic was fundamental during this process."
"Communicate with H.E.AR.T.SM was rolled out with a series of employee training sessions that began March, 2013. With 99.5% attendance and 97% overall satisfaction, we know the participants walked away with practical skills and tools to use as standards of behavior with all patient, family and employee interactions. It is a simple program that takes your organization back to basics and it works! Our patient satisfaction scores have improved since Q1 2013. We are proud of our results and pleased with our partnership with the Cleveland Clinic’s Service Training Program."
-William Larsen, SPHR
Vice President Human Resources
Driscoll Children's Hospital