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  • Communicate with H.E.A.R.T.

    Communicate with H.E.A.R.T.

    Created by a Hospital for a Hospital

    The Communicate with H.E.A.R.T.SM program is a comprehensive service excellence program that provides expected service behaviors and a service recovery model. Contact us to learn more about this program.
  • Patient Experience Assessment

    Patient Experience Assessment

    90 & Beyond

    The Patient Experience Assessment:90 & BeyondSM program can identify and address your organizations current state of patient satisfaction. Contact us to learn more about 90 & Beyond.
  • Advisory Services

    Advisory Services

    Experience and Expertise

    Whether you need to build a team or sustain a culture, Cleveland Clinic has the experience and the expertise to help you meet your goals for patient experience improvement. Contact us to learn more about our advisory services.
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START with Heart
S.T.A.R.T. with Heart® is a customer service training program with practical and easy to remember tools

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Respond with Heart
Respond with H.E.A.R.T.® is an innovative service recovery program

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Coach with Heart
Coach with HeartSM empowers employees to sustain a service culture

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Shop with Heart
Answer with H.E.A.R.T.SM  is an exciting, interactive training session with a focus on telephone etiquette

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