&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;<a href="/What-We-Do/Contact-Us.aspx">Contact Us</a>
  • Communicate with H.E.A.R.T.

    Communicate with H.E.A.R.T.

    Created by a Hospital for a Hospital

    The Communicate with H.E.A.R.T.SM program is a comprehensive service excellence program that provides expected service behaviors and a service recovery model. Contact us to learn more about this program.
  • Patient Experience Assessment

    Patient Experience Assessment

    90 & Beyond

    The Patient Experience Assessment:90 & BeyondSM program can identify and address your organizations current state of patient satisfaction. Contact us to learn more about 90 & Beyond.
  • Advisory Services

    Advisory Services

    Experience and Expertise

    Whether you need to build a team or sustain a culture, Cleveland Clinic has the experience and the expertise to help you meet your goals for patient experience improvement. Contact us to learn more about our advisory services.
1 2 3
START with Heart
S.T.A.R.T. with Heart® is a customer service training program with practical and easy to remember tools




Learn More
 
Respond with Heart
Respond with H.E.A.R.T.® is an innovative service recovery program




Learn More
 
Coach with Heart
Coach with HeartSM empowers employees to sustain a service culture




Learn More
 
Shop with Heart
Answer with H.E.A.R.T.SM  is an exciting, interactive training session with a focus on telephone etiquette



Learn More